The CMA is now investigating whether Groupon is complying with its previous commitments, and with consumer protection law. In the undertakings, Groupon committed to change its practices, including to ensure information on its website is not misleading, and to comply with consumers’ legal cancellation and refund rights. In 2012, the Office of Fair Trading (the predecessor to the CMA) announced that Groupon had provided undertakings following the OFT’s investigation into unfair and misleading pricing practices. Launch of investigationġ2 April 2021: The CMA has opened an enforcement investigation into Groupon, following concerns that some of its practices may be breaching consumer law and the undertakings signed in 2012. In addition, we are consulting with other relevant entities within the Groupon corporate group that we consider have engaged in conduct that may be contrary to consumer law: Groupon Goods Global GmbH (registered in Switzerland) and Groupon, Inc (registered in USA). The CMA is consulting with Groupon UK, which is registered in the UK as M圜ityDeal Limited. Groupon now has the opportunity to respond to the CMA’s detailed concerns. The CMA’s concerns include that Groupon has failed to provide cash refunds, and other remedies, to customers has failed to ensure goods are delivered within advertised timeframes, goods are as advertised and are of satisfactory quality and has failed to ensure customer service is satisfactory when customers contact them about problems.
These undertakings have been given by relevant Groupon entities: Groupon, Inc, M圜ityDeal Limited and Groupon Goods Global GmbH.ĩ August 2021: The CMA is consulting with a number of Groupon entities in relation to possible breaches of consumer protection law. Groupon has engaged constructively with the CMA during its investigation. Groupon will also appoint a compliance officer and report regularly to the CMA on its progress. ensure that orders cannot be placed unless goods are in stock and services are available.ensure descriptions of goods and services on the Groupon website and app are accurate and.acknowledge future customer complaints within 24 hours and deal with those complaints within 14 days.Groupon has also made a number of other commitments, including to: Groupon will communicate with customers based on its customer service codes listed in Schedule 2 of the undertakings. Groupon will communicate the refund offer to certain customers within the next 7 days and pay refunds within 14 days of their response. Groupon has committed to improving its customer service and to offer refunds to certain customers who were previously not given refunds. 8 October 2021: Groupon has formally committed to the CMA to change a number of its practices.
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